Rules & Cancellation Policy
Coming to a bathhouse should be a tranquil, enriching experience for every person. That is why we have developed a set of rules that all patrons must abide by. As always, if you have any further questions, please feel free to use the “contact us” button.
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Cancellation & Refund Policy
Booking Terms & Conditions:
While you may cancel your booking at any time, the amount refunded will depend on when you made us aware of your cancellation. Our refund policy is as follows:
SISU & LAGOM Memberships:
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Cancellation/reschedule before 24 hrs. of appointment – no penalty.
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Cancellation/reschedule within 24 hrs. of appointment – $5.00 penalty.
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No call/no show – $30.
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Unpaid penalties will result in members unable to book a session until payment is received.
Buddy Pass: (Members are responsible for booking their guest)
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One Buddy Pass each session for Unlimited & Monthly members.
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Cancellation/reschedule before 24 hrs. of appointment – no penalty.
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Cancellation/reschedule within 24 hrs. of appointment – $5.00 penalty to member.
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No call/no show – $15.00 penalty to member.
Non-Members: (All non-members must pay in full at time of online booking)
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Cancellation/reschedule before 24 hrs. of appointment – full refund.
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Cancellation/reschedule within 24 hr. of appointment – 50% refund.
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No call/no show – no refund.
Group Bookings: (All Group Bookings must pay in full at time of booking)
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1 Hour Group Session (6 people included in session, anyone over 6 is $20/person)
MAX 10 people.
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Cancellation/reschedule before 24 hrs. of appointment – full refund.
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Cancellation/reschedule within 24 hrs. of appointment – 50% refund.
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No call/no show – no refund
2 Hour Group Session (10 people included in session, anyone over 10 is $20/person)
MAX 12 people.
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Cancellation/reschedule before 24 hrs. of appointment – full refund.
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Cancellation/reschedule within 24 hrs. of appointment – 50% refund.
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No call/no show – no refund.
3 Hour Group Session (15 people included in session, anyone over 15 is $20/Person)
MAX 20 people.
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Cancellation/reschedule before 24 hrs. of appointment – full refund.
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Cancellation/reschedule within 24 hrs. of appointment – 50% refund.
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No call/no show – no refund.