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Rules & Cancellation Policy

Coming to a bathhouse should be a tranquil, enriching experience for every person. That is why we have developed a set of rules that all patrons must abide by. As always, if you have any further questions, please feel free to use the “contact us” button. 

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Cancellation & Refund Policy

 

Booking Terms & Conditions:

 

While you may cancel your booking at any time, the amount refunded will depend on when you made us aware of your cancellation. Our refund policy is as follows:

 

SISU & LAGOM Memberships:

  • Cancellation/reschedule before 24 hrs. of appointment – no penalty.

  • Cancellation/reschedule within 24 hrs. of appointment – $5.00 penalty.

  • No call/no show – $30.

  • Unpaid penalties will result in members unable to book a session until payment is received.

 

Buddy Pass: (Members are responsible for booking their guest)

  • One Buddy Pass each session for Unlimited & Monthly members.

  • Cancellation/reschedule before 24 hrs. of appointment – no penalty.

  • Cancellation/reschedule within 24 hrs. of appointment – $5.00 penalty to member.

  • No call/no show – $15.00 penalty to member.

 

Non-Members: (All non-members must pay in full at time of online booking)

  • Cancellation/reschedule before 24 hrs. of appointment – full refund. 

  • Cancellation/reschedule within 24 hr. of appointment – 50% refund. 

  • No call/no show – no refund.

 

Group Bookings: (All Group Bookings must pay in full at time of booking)

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1 Hour Group Session (6 people included in session, anyone over 6 is $20/person)

MAX 10 people.

  • Cancellation/reschedule before 24 hrs. of appointment – full refund.

  • Cancellation/reschedule within 24 hrs. of appointment – 50% refund.

  • No call/no show – no refund

 

2 Hour Group Session (10 people included in session, anyone over 10 is $20/person)

MAX 12 people.

  • Cancellation/reschedule before 24 hrs. of appointment – full refund.

  • Cancellation/reschedule within 24 hrs. of appointment – 50% refund.

  • No call/no show – no refund.

 

3 Hour Group Session (15 people included in session, anyone over 15 is $20/Person)

MAX 20 people.

  • Cancellation/reschedule before 24 hrs. of appointment – full refund.

  • Cancellation/reschedule within 24 hrs. of appointment – 50% refund.

  • No call/no show – no refund.

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